I am not sure this is the right forum section to post about the problem, but it looked the most fitting to me. And I couldn't find any topics with the similar problem elsewhere.
I have a problem with UGene hanging right after the program is opened. It hangs at 25% when start up plugins are being loaded. This happens only on my desktop PC, but not on my laptop. The problem occurred yesterday when I tried to run program on my desktop PC after several months of using UGene only on my laptop. However, there were no problems with UGene the last time I used it on my desktop PC (which, again, happened several months ago).
Here is the event description:
Quote:A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: ugeneui.exe
Application Version: 1.11.4.0
Application Timestamp: 50dad111
Hang Signature: 704c
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 704c3a55fd726303bf9bde0c3665c4e5
Additional Hang Signature 2: 555a
Additional Hang Signature 3: 555a02c65d065085263632779880ce71
Additional Hang Signature 4: 704c
Additional Hang Signature 5: 704c3a55fd726303bf9bde0c3665c4e5
Additional Hang Signature 6: 555a
Additional Hang Signature 7: 555a02c65d065085263632779880ce71
Also here is the basic system information (taken from dxdiag)
Quote:Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 05/08/12 14:39:13 Ver: 06.10
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 8146MB RAM
Page File: 2340MB used, 13949MB available
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_29911682&REV_00
Display Memory: 733 MB
Dedicated Memory: 1012 MB
Shared Memory: 3816 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Driver Attributes: Final Retail
Driver Date/Size: 12/20/2012 00:08:04, 1151488 bytes
WHQL Logo'd: Yes
What I already did in attempt to solve the problem myself:
- Updated UGene from 1.11.3 to 1.11.4 (it was hanging at 19% with 1.11.3 version)
- Reinstalled the latest UGene Full version. Reinstalled the latest UGene Standard version. I scanned for registry errors and rebooted the PC after each uninstall just in case.
- Attempted to open different .fasta and .ab1 files after reinstalling the program.
Every time the problem persisted and the program kept on hanging at the same point.
Interestingly, I managed to run the problem just fine after loading Windows 7 in Safe Mode. But after loading the OS in normal mode UGene hanged at 25% again.
Thanks for the help in advance!
P.S. Forgot to add one detail. I don't know if that's normal, but UGene keeps one of CPU core threads completely occupied (99% usage of one of threads, 25% CPU usage overall) when I start the program.