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UGene hangs on one of PCs (Read 5277 times)
Feb 11th, 2013 at 8:30pm
Vehne   Ex Member

 
I am not sure this is the right forum section to post about the problem, but it looked the most fitting to me. And I couldn't find any topics with the similar problem elsewhere.

I have a problem with UGene hanging right after the program is opened. It hangs at 25% when start up plugins are being loaded.  This happens only on my desktop PC, but not on my laptop. The problem occurred yesterday when I tried to run program on my desktop PC after several months of using UGene only on my laptop. However, there were no problems with UGene the last time I used it on my desktop PC (which, again, happened several months ago).
Here is the event description:
Quote:
A problem caused this program to stop interacting with Windows.

Problem signature:
 Problem Event Name:      AppHangB1
 Application Name:      ugeneui.exe
 Application Version:      1.11.4.0
 Application Timestamp:      50dad111
 Hang Signature:      704c
 Hang Type:      0
 OS Version:      6.1.7601.2.1.0.768.3
 Locale ID:      1033
 Additional Hang Signature 1:      704c3a55fd726303bf9bde0c3665c4e5
 Additional Hang Signature 2:      555a
 Additional Hang Signature 3:      555a02c65d065085263632779880ce71
 Additional Hang Signature 4:      704c
 Additional Hang Signature 5:      704c3a55fd726303bf9bde0c3665c4e5
 Additional Hang Signature 6:      555a
 Additional Hang Signature 7:      555a02c65d065085263632779880ce71


Also here is the basic system information (taken from dxdiag)
Quote:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 05/08/12 14:39:13 Ver: 06.10
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 8146MB RAM
Page File: 2340MB used, 13949MB available
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_29911682&REV_00
Display Memory: 733 MB
Dedicated Memory: 1012 MB
Shared Memory: 3816 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Driver Attributes: Final Retail
Driver Date/Size: 12/20/2012 00:08:04, 1151488 bytes
WHQL Logo'd: Yes


What I already did in attempt to solve the problem myself:
  • Updated UGene from 1.11.3 to 1.11.4 (it was hanging at 19% with 1.11.3 version)
  • Reinstalled the latest UGene Full version. Reinstalled the latest UGene Standard version. I scanned for registry errors and rebooted the PC after each uninstall just in case.
  • Attempted to open different .fasta and .ab1 files after reinstalling the program.

Every time the problem persisted and the program kept on hanging at the same point.

Interestingly, I managed to run the problem just fine after loading Windows 7 in Safe Mode. But after loading the OS in normal mode UGene hanged at 25% again.

Thanks for the help in advance!

P.S. Forgot to add one detail. I don't know if that's normal, but UGene keeps one of CPU core threads completely occupied (99% usage of one of threads, 25% CPU usage overall) when I start the program.
 
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Reply #1 - Feb 18th, 2013 at 12:18pm

Yuriy Vaskin   Offline
Global Moderator

Gender: male
Posts: 138
*****
 
Dear Vehne,

thank you for the detailed description. Deleting ugene.ini file is the thing you could try. It is located in C:\Users\<user>\Application Data\Unipro\ugene.ini. Application Data is a hidden folder. Just delete the file and try to run UGENE once again.

Please, write me if it doesn't help.
 
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Reply #2 - Feb 21st, 2013 at 3:25am
Vehne   Ex Member

 
Yuriy Vaskin wrote on Feb 18th, 2013 at 12:18pm:
Dear Vehne,

thank you for the detailed description. Deleting ugene.ini file is the thing you could try. It is located in C:\Users\<user>\Application Data\Unipro\ugene.ini. Application Data is a hidden folder. Just delete the file and try to run UGENE once again.

Please, write me if it doesn't help.

Thank you for the response, but unfortunately the solution didn't work. UGene hung at 25% loading start up plugins with a little change this time, namely, the window asking whether I wanted to enable Statistical reports feature appeared.
 
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