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General Category >> Help and How-to >> UGene hangs on one of PCs https://forum.ugene.net/forum/YaBB.pl?num=1360589446 Message started by Vehne on Feb 11th, 2013 at 8:30pm |
Title: UGene hangs on one of PCs Post by Vehne on Feb 11th, 2013 at 8:30pm
I am not sure this is the right forum section to post about the problem, but it looked the most fitting to me. And I couldn't find any topics with the similar problem elsewhere.
I have a problem with UGene hanging right after the program is opened. It hangs at 25% when start up plugins are being loaded. This happens only on my desktop PC, but not on my laptop. The problem occurred yesterday when I tried to run program on my desktop PC after several months of using UGene only on my laptop. However, there were no problems with UGene the last time I used it on my desktop PC (which, again, happened several months ago). Here is the event description: Quote:
Also here is the basic system information (taken from dxdiag) Quote:
What I already did in attempt to solve the problem myself:
Every time the problem persisted and the program kept on hanging at the same point. Interestingly, I managed to run the problem just fine after loading Windows 7 in Safe Mode. But after loading the OS in normal mode UGene hanged at 25% again. Thanks for the help in advance! P.S. Forgot to add one detail. I don't know if that's normal, but UGene keeps one of CPU core threads completely occupied (99% usage of one of threads, 25% CPU usage overall) when I start the program. |
Title: Re: UGene hangs on one of PCs Post by Yuriy Vaskin on Feb 18th, 2013 at 12:18pm
Dear Vehne,
thank you for the detailed description. Deleting ugene.ini file is the thing you could try. It is located in C:\Users\<user>\Application Data\Unipro\ugene.ini. Application Data is a hidden folder. Just delete the file and try to run UGENE once again. Please, write me if it doesn't help. |
Title: Re: UGene hangs on one of PCs Post by Vehne on Feb 21st, 2013 at 3:25am Yuriy Vaskin wrote on Feb 18th, 2013 at 12:18pm:
Thank you for the response, but unfortunately the solution didn't work. UGene hung at 25% loading start up plugins with a little change this time, namely, the window asking whether I wanted to enable Statistical reports feature appeared. |
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