UGENE Forum - 1.21 crashs at file opening

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UGENE Forum › General Category › Bugs and Issues › 1.21 crashs at file opening

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1.21 crashs at file opening (Read 8855 times)

Feb 25^th, 2016 at 9:18pm

ANTOINE Offline
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Posts: 26

Hello,
After update my ubuntu to Wily (15.10), I can't use ugene 1.21 from ppa (the 1.9.8 from package run ).
Ugene crashs when, on the start page, I want open a file with this error:
Code:

/usr/share/mime/text/plain.xml:1: parser error : Extra content at the end of the document
*** Error in `/usr/lib/ugene/ugeneui': double free or corruption (out): 0x0000000002752ca0 ***
/usr/lib/ugene/ugene : ligne 69 : 20135 Erreur de segmentation  (core dumped) "$dirname/$appname" "${params[@]}"

If, from the start page, I try to create a file, I can past a sequence but crash when I want choose file name, with the following error:
Code:

/usr/share/mime/text/plain.xml:1: parser error : Extra content at the end of the document
/usr/lib/ugene/ugene : ligne 69 : 20617 Erreur de segmentation  (core dumped) "$dirname/$appname" "${params[@]}"

Have you a suggestion ?
Thanks
Antoine

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Reply #1 - Feb 26^th, 2016 at 11:10am

German Offline
Full Member

Posts: 118

Hello, Antoine. Do you see a crash report window when UGENE crashes? If yes, could you send it to us with a note that it is from you (just write there "From Antoine")?

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Reply #2 - Feb 26^th, 2016 at 4:49pm

ANTOINE Offline
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France

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Posts: 26

Hello,
Thanks for you answer.
I see sometime a report, but I am unable to add message or to copy the details.
In Syslog I have just this:
Code:

Feb 26 10:37:47 Tonitoys kernel: [  225.609411] ugeneui[3495]: segfault at 539 ip 00007f994f36c812 sp 00007ffeefd78180 error 4 in libc-2.21.so[7f994f2e8000+1c0000]
Feb 26 10:37:47 Tonitoys kernel: [  225.675383] ugenem[3714]: segfault at 87999630 ip 00007fabf57242c8 sp 00007fff87999430 error 4 in libQt5Core.so.5.4.2[7fabf55f3000+4ae000]

In /var/crash I have some files likes: _usr_lib_ugene_ugenem.1000.crash ( large file from 1 M )
which seems correspond to the send of a crash report.
(If I click this file a crash report windows opens)
but noway to add message.
Antoine

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Reply #3 - Feb 26^th, 2016 at 8:56pm

ANTOINE Offline
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France

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Posts: 26

Multiple reinstallations of ppa have no effect.

BUT installation directly with the full 64 bit package run .
A problem with the package in ppa?
Antoine

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Reply #4 - Feb 29^th, 2016 at 1:44pm

German Offline
Full Member

Posts: 118

Antoine, unfortunately we cannot reproduce it. Could you send us, please, a crash report even without your personal mark? Just click the button "Send" (see the attached screenshot).

Could you tell us, please, where are you from? Using it, we can detect your crash report.

report.png (36 KB | 435 )

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Reply #5 - Mar 7^th, 2016 at 9:18pm

ANTOINE Offline
YaBB Newbies
France

Gender:
Posts: 26

hello
On ubuntu I have not a Ugene crash window only a ubuntu crash like this

file:///home/agross/Images/Capture%20du%202016-03-02%2022-22-19.png
I have also found a file *.dmp in tmp/ugene_crahes/ corresponding to ugene crash

Antoine

Capture_du_2016-03-02_22-22-19.png (165 KB | 421 )

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Reply #6 - Mar 9^th, 2016 at 7:49pm

German Offline
Full Member

Posts: 118

Antoine, it is very strange that UGENE crash handler doesn't appear.
We want you to send us a couple of files to identify the problem reasons. The files appear after a crash:
1) /tmp/ugene_crashes/*.dmp
2) /tmp/UGENEstacktrace.txt
3) /tmp/crash_report (can be absent)
4) ~/crash_report (if the 3rd file is absent).
5) ~/.config/Unipro/UGENE.ini
We will check these files and try to help you.

Thank you in advance!

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Reply #7 - Mar 11^th, 2016 at 2:55am

ANTOINE Offline
YaBB Newbies
France

Gender:
Posts: 26

Thanks for your help ,
I have not found the 3) nor 4) but another file in /var/crash.
as the files are large, I will send by mail a link .

Antoine

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