First thanks for the great work on UGENE.

I have a problem accessing remote databases using:
in an open project File>Access Remote Databases
only fetching entries from NCBI works for me.  I have had this problem since I started using UGENE 1.9, now I have 1.9.5 and still get the same problem. UGENE is running, otherwise perfectly, a IBM T410 laptop. Originally i suspected a firewall problem but now I am not so sure.

An example of the log file is pasted below for swissprot and pdb:


[Tasks][DETAILS][09:13] Registering new task: Load remote document and open view
[Tasks][TRACE][09:13] promoting task {Load remote document and open view} to 'Prepared'
[Tasks][TRACE][09:13] promoting task {LoadRemoteDocument} to 'Prepared'
[Tasks][TRACE][09:13] promoting task {Copy Data Task} to 'Prepared'
[Tasks][TRACE][09:13] promoting task {Load remote document and open view} to 'Running'
[Tasks][TRACE][09:13] promoting task {LoadRemoteDocument} to 'Running'
[Tasks][TRACE][09:13] acquiring resource: 'Threads':1, state: 1/1000
[Tasks][TRACE][09:13] promoting task {Copy Data Task} to 'Running'
[Tasks][TRACE][09:13] releasing resource: 'Threads':1, state: 0/1000
[Tasks][TRACE][09:13] promoting task {Copy Data Task} to 'Finished', error 'IO adapter error'
[Tasks][TRACE][09:13] promoting task {LoadRemoteDocument} to 'Finished', error 'Cannot find P16152 in UniProtKB/Swiss-Prot database: IO adapter error'
[Tasks][TRACE][09:13] promoting task {Load remote document and open view} to 'Finished', error 'Cannot find P16152 in UniProtKB/Swiss-Prot database: IO adapter error'
[Tasks][ERROR][09:13] Task {Load remote document and open view} finished with error: Cannot find P16152 in UniProtKB/Swiss-Prot database: IO adapter error
[Tasks][TRACE][09:13] Unregistering task: Load remote document and open view
[Tasks][TRACE][09:13] Deleting task: Copy Data Task
[Tasks][TRACE][09:13] Deleting task: LoadRemoteDocument
[Tasks][TRACE][09:13] Deleting task: Load remote document and open view

or PDB

[Tasks][DETAILS][09:14] Registering new task: Load remote document and open view
[Tasks][TRACE][09:14] promoting task {Load remote document and open view} to 'Prepared'
[Tasks][TRACE][09:14] promoting task {LoadRemoteDocument} to 'Prepared'
[Tasks][TRACE][09:14] promoting task {Copy Data Task} to 'Prepared'
[Tasks][TRACE][09:14] promoting task {Load remote document and open view} to 'Running'
[Tasks][TRACE][09:14] promoting task {LoadRemoteDocument} to 'Running'
[Tasks][TRACE][09:14] acquiring resource: 'Threads':1, state: 1/1000
[Tasks][TRACE][09:14] promoting task {Copy Data Task} to 'Running'
[Tasks][TRACE][09:14] releasing resource: 'Threads':1, state: 0/1000
[Tasks][TRACE][09:14] promoting task {Copy Data Task} to 'Finished', error 'IO adapter error'
[Tasks][TRACE][09:14] promoting task {LoadRemoteDocument} to 'Finished', error 'Cannot find 3INS in PDB database: IO adapter error'
[Tasks][TRACE][09:14] promoting task {Load remote document and open view} to 'Finished', error 'Cannot find 3INS in PDB database: IO adapter error'
[Tasks][ERROR][09:14] Task {Load remote document and open view} finished with error: Cannot find 3INS in PDB database: IO adapter error
[Tasks][TRACE][09:14] Unregistering task: Load remote document and open view
[Tasks][TRACE][09:14] Deleting task: Copy Data Task
[Tasks][TRACE][09:14] Deleting task: LoadRemoteDocument
[Tasks][TRACE][09:14] Deleting task: Load remote document and open view

From the same machine I can access the same databases and pull out the entries with a webbrowser,

thanks for any help,

Euan

thanks for the reply.

I am using Vista with 1.9.5, and I can now say that I have tested it in a different network, also with Vista and w7 and do not get any problems,  http://www.rcsb.org/pdb/files/3INS.pdb works fine in a browser but not in UGENE, so I guess as you pointed out it is indeed a network problem.
Have tried with and without using a proxy, and get the same results.

I also discovered today  that the 'Check for updates' also gives a similar response
[Tasks][TRACE][10:53] releasing resource: 'Threads':1, state: 0/1000
[Tasks][TRACE][10:53] promoting task {Check for updates} to 'Finished', error 'Connection error: Connection refused (or timed out)'
[Tasks][ERROR][10:53] Task {Check for updates} finished with error: Connection error: Connection refused (or timed out)
[Tasks][TRACE][10:53] Unregistering task: Check for updates
[Tasks][TRACE][10:53] Deleting task: Check for updates

so everything seems to point towards a net problem rather than a UGENE one, I will try to sort it out and post back when I get it fixed,

thanks for the help,

Euan