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https://forum.ugene.net/forum/YaBB.pl General Category >> Bugs and Issues >> external tools Ugene Linux https://forum.ugene.net/forum/YaBB.pl?num=1546030723 Message started by Didier on Dec 29^th, 2018 at 3:58am

Title: external tools Ugene Linux
Post by Didier on Dec 29^th, 2018 at 3:58am

Dear all
I just downloaded and installed Ugene 1.31 on Linux Ubuntu 18.04. But I don't have any external tool (e.g. ClustalW), nor any way to specify a directory where they would be.
Is there any way to fix this?
thanks
Didier

Title: Re: external tools Ugene Linux
Post by Olga Golosova on Dec 29^th, 2018 at 6:54pm

Hello Didier.

How did you install UGENE and which package do you use?

Title: Re: external tools Ugene Linux
Post by Didier on Dec 31^st, 2018 at 4:36pm

Hi Olga
I tried two options:
I first installed Ugene from command line.
As it didn't work (no external tools), I uninstalled it
Then I downloaded the full package of Ugene for Linux 64 bit.
I ran it, but again not external tools
thanks!
Didier

Title: Re: external tools Ugene Linux
Post by Olga Golosova on Jan 2^nd, 2019 at 5:14pm

If you install UGENE on Ubuntu natively make sure to execute "sudo apt-get install UGENE-data" (see documentation).

Quote:

Then I downloaded the full package of Ugene for Linux 64 bit.
I ran it, but again not external tools

That's strange! Are you sure there are no tools on the "External Tools" page of the UGENE Application Settings?

Another option is to download "External Tools Package for Linux 64-bit", unpack it, and specify the unpacked folder on the "External Tools" page mentioned above.

Does this work for you? If not, please describe the steps you do in more details and provide screenshots.

Title: Re: external tools Ugene Linux
Post by Didier on Jan 6^th, 2019 at 5:00pm

Hi
there is no "external tools" option on the application settings (see attachment), so I can't specify a directory where to find them....
thanks
Didier

Capture_d_jcran_de_2019-01-06_10-56-08.jpeg (140 KB | 346 )

Title: Re: external tools Ugene Linux
Post by Olga Golosova on Jan 7^th, 2019 at 12:03pm

Hmm... Please select "Settings > Plugins" in the main menu and attach screenshot of the opened windows with the plugins available.

Did you have UGENE installed previously on the same computer? You might try to restore settings to default like that:

Open "General" page in the Application Settings dialog.
Select "Reset settings to default on the next run".
Restart UGENE.

Title: Re: external tools Ugene Linux
Post by Didier on Jan 7^th, 2019 at 3:55pm

Hi Olga

Just in case here is the screenshot before I tried your suggestion. But yes I did the reset and restarted Ugene and now it works! thanks!
Didier

Capture_du_2019-01-07_09-50-36.png (94 KB | 375 )

Title: Re: external tools Ugene Linux
Post by Olga Golosova on Jan 8^th, 2019 at 3:47pm

Hi Didier,

Thank you for the information! I'm glad that it is OK now!

Possibly, the problem was that you had UGENE installed in some other folder before. The program configuration file contained incorrect information about the plugins location. Thus, the plugins were not loaded properly. We've fixed this issue for UGENE 1.32 version that will come out soon.

Title: Re: external tools Ugene Linux
Post by Janet on Mar 18^th, 2019 at 4:56pm

after upgrading to Ugene 1.31 on Linux Ubuntu 18.04 i am unable to disable auto sleep. Need Help

Title: Re: external tools Ugene Linux
Post by Olga Golosova on Mar 19^th, 2019 at 3:43pm

Hello Janet!
Please answer some additional questions:

What UGENE package did you install?
Why do you think that the problem is caused by the UGENE upgrading?
Have you tried to uninstall UGENE?
What UGENE version did you have before the upgrade?