Hi,

I have Ugene installed on Windows10 and every time the software opens a window to browse directories (to select an input file for example) the software crashes, every single time. This makes the software virtually unusable.

The message error is the following:
Exception with code C++ exception - Access violation

Stack dump: C:\Users\L\AppData\Local\Temp\ugene_crashes\209ecb4b-439e-490b-a91f-c0f47e3bf6df
.dmp

Operation system: Windows 10 (operating system version 10)

CPU Info:
  Vendor :GenuineIntel�
  logical cpus: 16
  cpu cores: 8
  hyper-threads: true

Memory Info: 12239Mb

UGENE version: 1.24.2 x64

UUID: {3adbe5b4-5794-4fcf-8385-8b112d7e5cc2}

ActiveWindow: None

Crash handler additional info:
Dir for storing crash dumps creation failed on the breakpad initialization

Log:
AppMemory: 327Mb;
[09:07:00.507] [Tasks] Promoting task {Loading document from C:/Program Files/Unipro UGENE/data/query_samples/RepeatsWithORF.uql} to 'Prepared'
[09:07:00.507] [Tasks] Promoting task {Checking external tools} to 'Prepared'
[09:07:00.508] [Tasks] Promoting task {python validate task} to 'Prepared'
[09:07:00.508] [Tasks] Promoting task {'python' external tool search task} to 'Prepared'
[09:07:00.508] [Tasks] Promoting task {Register 'DNA export service' service} to 'Running'
[09:07:00.508] [Tasks] Promoting task {Enable 'DNA export service' service} to 'Running', error 'Required service is not enabled: DNA export service'
[09:07:00.508] [Tasks] Promoting task {Register 'Workflow Designer' service} to 'Running'
[09:07:00.508] [Tasks] Promoting task {Enable 'Workflow Designer' service} to 'Running'
[09:07:00.508] [Core Services] AppResource Threads ::tryAcquire 1, available 1000
[09:07:00.508] [Tasks] Promoting task {Load workflow samples} to 'Running'
[09:07:00.508] [Tasks] Promoting task {Register 'External tools support' service} to 'Running'
[09:07:00.508] [Tasks] Promoting task {Enable 'External tools support' service} to 'Running', error 'Required service is not enabled: External tools support'
[09:07:00.508] [Tasks] Promoting task {Register 'Query Designer' service} to 'Running'
[09:07:00.508] [Tasks] Promoting task {Enable 'Query Designer' service} to 'Running'
[09:07:00.508] [Tasks] Promoting task {Load query samples} to 'Running'
[09:07:00.508] [Core Services] AppResource Threads ::tryAcquire 1, available 999
[09:07:00.508] [Tasks] Promoting task {Loading document from C:/Program Files/Unipro UGENE/data/query_samples/RepeatsWithORF.uql} to 'Running'
[09:07:00.508] [Tasks] Promoting task {Checking external tools} to 'Running'
[09:07:00.508] [Tasks] Promoting task {python validate task} to 'Running'
[09:07:00.508] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.508] [Tasks] Promoting task {'python' external tool search task} to 'Running'
[09:07:00.508] [Input/Output] Loading scheme from file: C:/Program Files/Unipro UGENE/data/query_samples/RepeatsWithORF.uql
[09:07:00.509] [Tasks] Promoting task {Enable 'External tools support' service} to 'Finished', error 'Required service is not enabled: External tools support'
[09:07:00.510] [Tasks] Promoting task {Register 'External tools support' service} to 'Finished'
[09:07:00.510] [Core Services] AppResource External tools support ::release 1, available 0
[09:07:00.510] [Tasks] Promoting task {Enable 'DNA export service' service} to 'Finished', error 'Required service is not enabled: DNA export service'
[09:07:00.510] [Tasks] Promoting task {Register 'DNA export service' service} to 'Finished'
[09:07:00.510] [Core Services] AppResource DNA export service ::release 1, available 0
[09:07:00.510] [Tasks] Unregistering task: Register 'DNA export service' service
[09:07:00.510] [Tasks] Deleting task: Enable 'DNA export service' service
[09:07:00.510] [Tasks] Deleting task: Register 'DNA export service' service
[09:07:00.510] [Tasks] Unregistering task: Register 'External tools support' service
[09:07:00.510] [Tasks] Deleting task: Enable 'External tools support' service
[09:07:00.510] [Tasks] Deleting task: Register 'External tools support' service
[09:07:00.512] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.512] [Tasks] Promoting task {'python' external tool search task} to 'Finished'
[09:07:00.513] [Tasks] Registering new task: Searching external tools
[09:07:00.513] [Tasks] Promoting task {python validate task} to 'Finished'
[09:07:00.513] [Core Services] AppResource Threads ::release 1, available 998
[09:07:00.513] [Tasks] Promoting task {Loading document from C:/Program Files/Unipro UGENE/data/query_samples/RepeatsWithORF.uql} to 'Finished'
[09:07:00.514] [Tasks] Promoting task {Loading document from C:/Program Files/Unipro UGENE/data/query_samples/SimpleGene.uql} to 'Prepared'
[09:07:00.514] [Tasks] Promoting task {Rscript validate task} to 'Prepared'
[09:07:00.514] [Tasks] Promoting task {'Rscript' external tool search task} to 'Prepared'
[09:07:00.514] [Tasks] Promoting task {Searching external tools} to 'Prepared'
[09:07:00.514] [Tasks] Promoting task {'SPAdes' external tool search task} to 'Prepared'
[09:07:00.514] [Core Services] AppResource Threads ::tryAcquire 1, available 999
[09:07:00.514] [Tasks] Promoting task {Loading document from C:/Program Files/Unipro UGENE/data/query_samples/SimpleGene.uql} to 'Running'
[09:07:00.514] [Tasks] Promoting task {Rscript validate task} to 'Running'
[09:07:00.514] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.514] [Tasks] Promoting task {'Rscript' external tool search task} to 'Running'
[09:07:00.514] [Tasks] Promoting task {Searching external tools} to 'Running'
[09:07:00.514] [Core Services] AppResource Threads ::tryAcquire 1, available 997
[09:07:00.514] [Tasks] Promoting task {'SPAdes' external tool search task} to 'Running'
[09:07:00.514] [Input/Output] Loading scheme from file: C:/Program Files/Unipro UGENE/data/query_samples/SimpleGene.uql
[09:07:00.517] [Core Services] AppResource Threads ::release 1, available 996
[09:07:00.517] [Tasks] Promoting task {'Rscript' external tool search task} to 'Finished'
[09:07:00.518] [Tasks] Promoting task {Rscript validate task} to 'Finished'
[09:07:00.518] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.518] [Tasks] Promoting task {Loading document from C:/Program Files/Unipro UGENE/data/query_samples/SimpleGene.uql} to 'Finished'
[09:07:00.518] [Tasks] Promoting task {Load query samples} to 'Finished'
[09:07:00.519] [Tasks] Promoting task {Enable 'Query Designer' service} to 'Finished'
[09:07:00.519] [Tasks] Promoting task {Register 'Query Designer' service} to 'Finished'
[09:07:00.519] [Core Services] AppResource Query Designer ::release 1, available 0
[09:07:00.519] [Tasks] Unregistering task: Register 'Query Designer' service
[09:07:00.519] [Tasks] Deleting task: Loading document from C:/Program Files/Unipro UGENE/data/query_samples/RepeatsWithORF.uql
[09:07:00.519] [Tasks] Deleting task: Loading document from C:/Program Files/Unipro UGENE/data/query_samples/SimpleGene.uql
[09:07:00.519] [Tasks] Deleting task: Load query samples
[09:07:00.519] [Tasks] Deleting task: Enable 'Query Designer' service
[09:07:00.519] [Tasks] Deleting task: Register 'Query Designer' service
[09:07:00.519] [Tasks] Promoting task {perl validate task} to 'Prepared'
[09:07:00.519] [Tasks] Promoting task {'perl' external tool search task} to 'Prepared'
[09:07:00.519] [Tasks] Promoting task {perl validate task} to 'Running'
[09:07:00.519] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.519] [Tasks] Promoting task {'perl' external tool search task} to 'Running'
[09:07:00.519] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.520] [Tasks] Promoting task {'SPAdes' external tool search task} to 'Finished'
[09:07:00.520] [Tasks] Promoting task {'vcf-consensus' external tool search task} to 'Prepared'
[09:07:00.520] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.520] [Tasks] Promoting task {'vcf-consensus' external tool search task} to 'Running'
[09:07:00.523] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.523] [Tasks] Promoting task {'vcf-consensus' external tool search task} to 'Finished'
[09:07:00.523] [Core Services] AppResource Threads ::release 1, available 998
[09:07:00.523] [Tasks] Promoting task {'perl' external tool search task} to 'Finished'
[09:07:00.523] [Tasks] Promoting task {perl validate task} to 'Finished'
[09:07:00.523] [Tasks] Promoting task {'cutadapt' external tool search task} to 'Prepared'
[09:07:00.523] [Tasks] Promoting task {ClustalW validate task} to 'Prepared'
[09:07:00.523] [Tasks] Promoting task {'ClustalW' external tool search task} to 'Prepared'
[09:07:00.523] [Core Services] AppResource Threads ::tryAcquire 1, available 999
[09:07:00.524] [Tasks] Promoting task {'cutadapt' external tool search task} to 'Running'
[09:07:00.524] [Tasks] Promoting task {ClustalW validate task} to 'Running'
[09:07:00.524] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.524] [Tasks] Promoting task {'ClustalW' external tool search task} to 'Running'
[09:07:00.526] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.526] [Tasks] Promoting task {'cutadapt' external tool search task} to 'Finished'
[09:07:00.527] [Tasks] Promoting task {'TopHat' external tool search task} to 'Prepared'
[09:07:00.527] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.527] [Tasks] Promoting task {'TopHat' external tool search task} to 'Running'
[09:07:00.527] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.527] [Tasks] Promoting task {'ClustalW' external tool search task} to 'Finished'
[09:07:00.527] [Tasks] Promoting task {ClustalW validate task} to 'Finished'
[09:07:00.527] [Tasks] Promoting task {ClustalO validate task} to 'Prepared'
[09:07:00.527] [Tasks] Promoting task {'ClustalO' external tool search task} to 'Prepared'
[09:07:00.527] [Tasks] Promoting task {ClustalO validate task} to 'Running'
[09:07:00.527] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.527] [Tasks] Promoting task {'ClustalO' external tool search task} to 'Running'
[09:07:00.530] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.530] [Tasks] Promoting task {'TopHat' external tool search task} to 'Finished'
[09:07:00.530] [Tasks] Promoting task {'CEAS Tools' external tool search task} to 'Prepared'
[09:07:00.530] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.530] [Tasks] Promoting task {'CEAS Tools' external tool search task} to 'Running'
[09:07:00.530] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.530] [Tasks] Promoting task {'ClustalO' external tool search task} to 'Finished'
[09:07:00.531] [Tasks] Promoting task {ClustalO validate task} to 'Finished'
[09:07:00.531] [Tasks] Promoting task {MAFFT validate task} to 'Prepared'
[09:07:00.531] [Tasks] Promoting task {'MAFFT' external tool search task} to 'Prepared'
[09:07:00.531] [Tasks] Promoting task {MAFFT validate task} to 'Running'
[09:07:00.531] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.531] [Tasks] Promoting task {'MAFFT' external tool search task} to 'Running'
[09:07:00.533] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.533] [Tasks] Promoting task {'CEAS Tools' external tool search task} to 'Finished'
[09:07:00.533] [Tasks] Promoting task {'MACS' external tool search task} to 'Prepared'
[09:07:00.533] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.533] [Tasks] Promoting task {'MACS' external tool search task} to 'Running'
[09:07:00.534] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.534] [Tasks] Promoting task {'MAFFT' external tool search task} to 'Finished'
[09:07:00.534] [Tasks] Promoting task {MAFFT validate task} to 'Finished'
[09:07:00.534] [Tasks] Promoting task {T-Coffee validate task} to 'Prepared'
[09:07:00.534] [Tasks] Promoting task {'T-Coffee' external tool search task} to 'Prepared'
[09:07:00.534] [Tasks] Promoting task {T-Coffee validate task} to 'Running'
[09:07:00.534] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.534] [Tasks] Promoting task {'T-Coffee' external tool search task} to 'Running'
[09:07:00.536] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.536] [Tasks] Promoting task {'MACS' external tool search task} to 'Finished'
[09:07:00.536] [Tasks] Promoting task {'peak2gene' external tool search task} to 'Prepared'
[09:07:00.536] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.536] [Tasks] Promoting task {'peak2gene' external tool search task} to 'Running'
[09:07:00.537] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.537] [Tasks] Promoting task {'T-Coffee' external tool search task} to 'Finished'
[09:07:00.537] [Tasks] Promoting task {T-Coffee validate task} to 'Finished'
[09:07:00.538] [Tasks] Promoting task {MrBayes validate task} to 'Prepared'
[09:07:00.538] [Tasks] Promoting task {'MrBayes' external tool search task} to 'Prepared'
[09:07:00.538] [Tasks] Promoting task {MrBayes validate task} to 'Running'
[09:07:00.538] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.538] [Tasks] Promoting task {'MrBayes' external tool search task} to 'Running'
[09:07:00.539] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.539] [Tasks] Promoting task {'peak2gene' external tool search task} to 'Finished'
[09:07:00.539] [Tasks] Promoting task {'conservation_plot' external tool search task} to 'Prepared'
[09:07:00.539] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.539] [Tasks] Promoting task {'conservation_plot' external tool search task} to 'Running'
[09:07:00.541] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.541] [Tasks] Promoting task {'MrBayes' external tool search task} to 'Finished'
[09:07:00.541] [Tasks] Promoting task {MrBayes validate task} to 'Finished'
[09:07:00.541] [Tasks] Promoting task {PhyML Maximum Likelihood validate task} to 'Prepared'
[09:07:00.541] [Tasks] Promoting task {'PhyML Maximum Likelihood' external tool search task} to 'Prepared'
[09:07:00.541] [Tasks] Promoting task {PhyML Maximum Likelihood validate task} to 'Running'
[09:07:00.541] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.541] [Tasks] Promoting task {'PhyML Maximum Likelihood' external tool search task} to 'Running'
[09:07:00.542] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.542] [Tasks] Promoting task {'conservation_plot' external tool search task} to 'Finished'
[09:07:00.542] [Tasks] Promoting task {'seqpos' external tool search task} to 'Prepared'
[09:07:00.542] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.542] [Tasks] Promoting task {'seqpos' external tool search task} to 'Running'
[09:07:00.543] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.543] [Tasks] Promoting task {'PhyML Maximum Likelihood' external tool search task} to 'Finished'
[09:07:00.543] [Tasks] Promoting task {PhyML Maximum Likelihood validate task} to 'Finished'
[09:07:00.543] [Tasks] Promoting task {FormatDB validate task} to 'Prepared'
[09:07:00.543] [Tasks] Promoting task {'FormatDB' external tool search task} to 'Prepared'
[09:07:00.543] [Tasks] Promoting task {FormatDB validate task} to 'Running'
[09:07:00.543] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.543] [Tasks] Promoting task {'FormatDB' external tool search task} to 'Running'
[09:07:00.543] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.544] [Tasks] Promoting task {'seqpos' external tool search task} to 'Finished'
[09:07:00.544] [Tasks] Promoting task {'go_analysis' external tool search task} to 'Prepared'
[09:07:00.544] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.544] [Tasks] Promoting task {'go_analysis' external tool search task} to 'Running'
[09:07:00.544] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.544] [Tasks] Promoting task {'FormatDB' external tool search task} to 'Finished'
[09:07:00.544] [Tasks] Promoting task {FormatDB validate task} to 'Finished'
[09:07:00.544] [Tasks] Promoting task {BlastAll validate task} to 'Prepared'
[09:07:00.544] [Tasks] Promoting task {'BlastAll' external tool search task} to 'Prepared'
[09:07:00.544] [Tasks] Promoting task {BlastAll validate task} to 'Running'
[09:07:00.544] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.544] [Tasks] Promoting task {'BlastAll' external tool search task} to 'Running'
[09:07:00.545] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.545] [Tasks] Promoting task {'go_analysis' external tool search task} to 'Finished'
[09:07:00.545] [Tasks] Promoting task {'vcfutils' external tool search task} to 'Prepared'
[09:07:00.545] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.545] [Tasks] Promoting task {'vcfutils' external tool search task} to 'Running'
[09:07:00.545] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.545] [Tasks] Promoting task {'BlastAll' external tool search task} to 'Finished'
[09:07:00.546] [Tasks] Promoting task {BlastAll validate task} to 'Finished'
[09:07:00.546] [Tasks] Promoting task {CAP3 validate task} to 'Prepared'
[09:07:00.546] [Tasks] Promoting task {'CAP3' external tool search task} to 'Prepared'
[09:07:00.546] [Tasks] Promoting task {CAP3 validate task} to 'Running'
[09:07:00.546] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.546] [Tasks] Promoting task {'CAP3' external tool search task} to 'Running'
[09:07:00.546] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.546] [Tasks] Promoting task {'vcfutils' external tool search task} to 'Finished'
[09:07:00.546] [Tasks] Promoting task {'FastQC' external tool search task} to 'Prepared'
[09:07:00.546] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.546] [Tasks] Promoting task {'FastQC' external tool search task} to 'Running'
[09:07:00.547] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.547] [Tasks] Promoting task {'CAP3' external tool search task} to 'Finished'
[09:07:00.547] [Tasks] Promoting task {CAP3 validate task} to 'Finished'
[09:07:00.547] [Tasks] Promoting task {Bowtie aligner validate task} to 'Prepared'
[09:07:00.547] [Tasks] Promoting task {'Bowtie aligner' external tool search task} to 'Prepared'
[09:07:00.547] [Tasks] Promoting task {Bowtie aligner validate task} to 'Running'
[09:07:00.547] [Core Services] AppResource Threads ::tryAcquire 1, available 998
[09:07:00.547] [Tasks] Promoting task {'Bowtie aligner' external tool search task} to 'Running'
[09:07:00.547] [Core Services] AppResource Threads ::release 1, available 997
[09:07:00.547] [Tasks] Promoting task {'FastQC' external tool search task} to 'Finished'
[09:07:00.547] [Tasks] Promoting task {Searching external tools} to 'Finished'
[09:07:00.547] [Tasks] Unregistering task: Searching external tools
[09:07:00.548] [Tasks] Deleting task: 'SPAdes' external tool search task
[09:07:00.548] [Tasks] Deleting task: 'vcf-consensus' external tool search task
[09:07:00.548] [Tasks] Deleting task: 'cutadapt' external tool search task
[09:07:00.548] [Tasks] Deleting task: 'TopHat' external tool search task
[09:07:00.548] [Tasks] Deleting task: 'CEAS Tools' external tool search task
[09:07:00.548] [Tasks] Deleting task: 'MACS' external tool search task
[09:07:00.548] [Tasks] Deleting task: 'peak2gene' external tool search task
[09:07:00.548] [Tasks] Deleting task: 'conservation_pl

I'm not sure this is the same problem but at least the first line of the output is the same as the one I get.
Today I installed the version 1.24 (compiled and binary) under Archlinux and wenever I open the software I get a segmentation violation and the program crashes. Below I leave you the output.
Thanks for your time and this beatiful software.

Exception with code C++ exception - Segmentation fault: invalid permissions.
Stack dump: /tmp/ugene_crashes/4b336189-f063-60a0-034a997f-7c0da07f.dmp
Operation system: Linux
CPU Info:
  Vendor :GenuineIntel
  logical cpus: 16
  cpu cores: 8
  hyper-threads: true

Memory Info: 7930Mb

UGENE version: 1.24.0 x64

UUID: None

ActiveWindow: None

Log:
AppMemory: 603Mb;
None
Task tree:
None
Stack trace:
/usr/lib/ugene/libU2Private.so.1(_ZN2U229CrashHandlerPrivateUnixNotMac15storeSta
ckTraceEv+0x1b5)[0x7ff0a735dc75]
/usr/lib/ugene/libU2Private.so.1(_ZN2U212CrashHandler15handleExceptionERK7QStrin
gS3_+0x45)[0x7ff0a735bbf5]
/usr/lib/ugene/libU2Private.so.1(_ZN2U229CrashHandlerPrivateUnixNotMac16breakpad
CallbackERKN15google_breakpad18MinidumpDescriptorEPvb+0x93)[0x7ff0a735d7a3]
/usr/lib/ugene/libbreakpad.so.1(_ZN15google_breakpad16ExceptionHandler12Generate
DumpEPNS0_12CrashContextE+0x428)[0x7ff0a0b27cb8]
/usr/lib/ugene/libbreakpad.so.1(+0x9f05)[0x7ff0a0b27f05]
/usr/lib/ugene/libbreakpad.so.1(_ZN15google_breakpad16ExceptionHandler13SignalHa
ndlerEiP9siginfo_tPv+0xa8)[0x7ff0a0b28068]
/usr/lib/libc.so.6(+0x330b0)[0x7ff0a24fd0b0]
/usr/lib/libQt5Core.so.5(_ZN4QDir20fromNativeSeparatorsERK7QString+0x13)[0x7ff0a2fa1073]
/usr/lib/libQt5Core.so.5(_ZN9QFileInfoC2ERK7QString+0x41)[0x7ff0a2fb3e61]
/usr/lib/libQt5Core.so.5(_ZN11QTranslator4loadERK7QStringS2_S2_S2_+0x67)[0x7ff0a30c8037]
/usr/lib/ugene/ugeneui[0x43f01b]
/usr/lib/libc.so.6(__libc_start_main+0xf1)[0x7ff0a24ea291]
/usr/lib/ugene/ugeneui[0x44f16a]