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General Category >> Bugs and Issues >> Unipro UGENE v. 36 is not working on macOS Big Sur https://forum.ugene.net/forum/YaBB.pl?num=1605350862 Message started by viet on Nov 14th, 2020 at 5:47pm |
Title: Unipro UGENE v. 36 is not working on macOS Big Sur Post by viet on Nov 14th, 2020 at 5:47pm
I did the fresh install MacOS Big Sur on my MacBook15 inch(2017) today. I then downloaded and installed Unipro UGENE v. 36. The installation finished just fine, but When I called the the Unipro UGENE, it did not load any things (did not response).
Anyone has the same problem as me? "Date/Time: 2020-11-14 17:22:37.317 +0700 End time: 2020-11-14 17:47:58.812 +0700 OS Version: macOS 11.0.1 (Build 20B29) Architecture: x86_64h Report Version: 32 Data Source: Stackshots Shared Cache: 9F6FFF1F-4096-355B-B037-8DCE73A7AA42 slid base address 0x7fff20008000, slide 0x8000 Command: ugeneui Path: /Applications/Unipro UGENE.app/Contents/MacOS/ugeneui Version: ??? (???) Parent: launchd [1] PID: 1028 Time Since Fork: 1533s Event: hang Duration: 1521.50s Duration Sampled: 1.10s (process was unresponsive for 1520 seconds before sampling) Steps: 11 (100ms sampling interval) Hardware model: MacBookPro14,3 Active cpus: 8 Time Awake Since Boot: 2745s Time Since Wake: 1540s Fan speed: 5596 rpm -------------------------------------------------- Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting -------------------------------------------------- Heaviest stack for the main thread of the target process: 11 start + 1 (libdyld.dylib + 87601) [0x7fff20330631] 11 main + 18328 (ugeneui + 50984) [0x105cfa728] 11 QCoreApplication::exec() + 130 (QtCore + 2009394) [0x108a88932] 11 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 431 (QtCore + 1988927) [0x108a8393f] 11 ??? (libqcocoa.dylib + 220494) [0x10ed96d4e] 11 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366 (AppKit + 251723) [0x7fff22c2374b] 11 _DPSNextEvent + 883 (AppKit + 257925) [0x7fff22c24f85] 11 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 199407) [0x7fff28677aef] 11 ReceiveNextEventCommon + 709 (HIToolbox + 200140) [0x7fff28677dcc] 11 RunCurrentEventLoopInMode + 292 (HIToolbox + 200656) [0x7fff28677fd0] 11 CFRunLoopRunSpecific + 563 (CoreFoundation + 521918) [0x7fff2040b6be] 11 __CFRunLoopRun + 838 (CoreFoundation + 524509) [0x7fff2040c0dd] 11 __CFRunLoopDoObservers + 549 (CoreFoundation + 527405) [0x7fff2040cc2d] 11 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 (CoreFoundation + 527773) [0x7fff2040cd9d] 11 ___NSRunLoopObserverCreateWithHandler_block_invoke + 41 (AppKit + 9493774) [0x7fff234f3d0e] 11 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 285 (AppKit + 1849803) [0x7fff22da99cb] 11 CA::Transaction::commit() + 783 (QuartzCore + 12177) [0x7fff26b92f91] 11 CA::Context::commit_transaction(CA::Transaction*, double, double*) + 517 (QuartzCore + 1438579) [0x7fff26cef373] 11 CA::Layer::display_if_needed(CA::Transaction*) + 874 (QuartzCore + 153016) [0x7fff26bb55b8] 10 -[_NSViewBackingLayer display] + 555 (AppKit + 1152888) [0x7fff22cff778] 10 -[_NSBackingLayer display] + 475 (AppKit + 1763233) [0x7fff22d947a1] 10 -[CALayer display] + 183 (QuartzCore + 154890) [0x7fff26bb5d0a] 10 ??? (libqcocoa.dylib + 160590) [0x10ed8834e] 10 ??? (libqcocoa.dylib + 126332) [0x10ed7fd7c] 10 void QWindowSystemInterface::handleExposeEvent<QWindowSystemInterface::SynchronousDelivery>(QWindow*, QRegion const&) + 178 (QtGui + 118978) [0x107fc00c2] 10 bool QWindowSystemInterfacePrivate::handleWindowSystemEvent<QWindowSystemInterface::SynchronousDelivery>(QWindowSystemInterfacePrivate::WindowSystemEvent*) + 115 (QtGui + 90339) [0x107fb90e3] 10 QGuiApplicationPrivate::processExposeEvent(QWindowSystemInterfacePrivate::ExposeEvent*) + 309 (QtGui + 229653) [0x107fdb115] 10 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 212 (QtCore + 2007844) [0x108a88324] 10 QApplication::notify(QObject*, QEvent*) + 594 (QtWidgets + 72322) [0x107a0ea82] 10 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 269 (QtWidgets + 67197) [0x107a0d67d] 10 ??? (QtWidgets + 436548) [0x107a67944] 10 ??? (QtWidgets + 447940) [0x107a6a5c4] 10 ??? (QtWidgets + 117410) [0x107a19aa2] 10 ??? (QtWidgets + 100334) [0x107a157ee] 10 QBackingStore::flush(QRegion const&, QWindow*, QPoint const&) + 1207 (QtGui + 1838887) [0x108163f27] 4 ??? (libqcocoa.dylib + 83880) [0x10ed757a8] 4 QMacAutoReleasePool::~QMacAutoReleasePool() + 40 (QtCore + 2933224) [0x108b6a1e8] 4 -[NSAutoreleasePool drain] + 129 (Foundation + 212481) [0x7fff21169e01] 4 _CFAutoreleasePoolPop + 22 (CoreFoundation + 270816) [0x7fff203ce1e0] 4 objc_autoreleasePoolPop + 161 (libobjc.A.dylib + 33598) [0x7fff201b433e] 4 AutoreleasePoolPage::releaseUntil(objc_object**) + 167 (libobjc.A.dylib + 152477) [0x7fff201d139d] 3 -[NSImageArrayRepProvider dealloc] + 22 (AppKit + 10344965) [0x7fff235c3a05] 2 -[__NSSingleObjectArrayI dealloc] + 57 (CoreFoundation + 288952) [0x7fff203d28b8] 2 -[NSCGImageSnapshotRep dealloc] + 28 (AppKit + 1837167) [0x7fff22da686f] 1 _CFRelease + 1147 (CoreFoundation + 1359993) [0x7fff204d8079] 1 malloc_zone_free + 6 (libsystem_malloc.dylib + 33231) [0x7fff201421cf] Process: ugeneui (Unipro UGENE) [1028] UUID: A46D073A-55DF-3239-8F28-30AD73B714F5 Path: /Applications/Unipro UGENE.app/Contents/MacOS/ugeneui Architecture: x86_64 Parent: launchd [1] UID: 501 Footprint: 3625.17 MB Time Since Fork: 1533s Num samples: 11 (1-11) CPU Time: 0.994s (3.5G cycles, 3.4G instructions, 1.01c/i) Note: Unresponsive for 1520 seconds before sampling Note: 1 idle work queue thread omitted Thread 0x4aef DispatchQueue "com.apple.main-thread"(1) 11 samples (1-11) priority 46 (base 46) cpu time 0.993s (3.5G cycles, 3.4G instructions, 1.01c/i) <thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [136], IO tier 0> 11 start + 1 (libdyld.dylib + 87601) [0x7fff20330631] 1-11 11 main + 18328 (ugeneui + 50984) [0x105cfa728] 1-11 11 QCoreApplication::exec() + 130 (QtCore + 2009394) [0x108a88932] 1-11 11 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 431 (QtCore + 1988927) [0x108a8393f] 1-11 11 ??? (libqcocoa.dylib + 220494) [0x10ed96d4e] 1-11 11 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366 (AppKit + 251723) [0x7fff22c2374b] 1-11 11 _DPSNextEvent + 883 (AppKit + 257925) [0x7fff22c24f85] 1-11 11 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 199407) [0x7fff28677aef] 1-11 11 ReceiveNextEventCommon + 709 (HIToolbox + 200140) [0x7fff28677dcc] 1-11 11 RunCurrentEventLoopInMode + 292 (HIToolbox + 200656) [0x7fff28677fd0] 1-11 11 CFRunLoopRunSpecific + 563 (CoreFoundation + 521918) [0x7fff2040b6be] 1-11 11 __CFRunLoopRun + 838 (CoreFoundation + 524509) [0x7fff2040c0dd] 1-11 11 __CFRunLoopDoObservers + 549 (CoreFoundation + 527405) [0x7fff2040cc2d] 1-11 11 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 (CoreFoundation + 527773) [0x7fff2040cd9d] 1-11 11 ___NSRunLoopObserverCreateWithHandler_block_invoke + 41 (AppKit + 9493774) [0x7fff234f3d0e] 1-11 11 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 285 (AppKit + 1849803) [0x7fff22da99cb] 1-11 11 CA::Transaction::commit() + 783 (QuartzCore + 12177) [0x7fff26b92f91] 1-11 11 CA::Context::commit_transaction(CA::Transaction*, double, double*) + 517 (QuartzCore + 1438579) [0x7fff26cef373] 1-11 11 CA::Layer::display_if_needed(CA::Transaction*) + 874 (QuartzCore + 153016) [0x7fff26bb55b8] 1-11 7 -[_NSViewBackingLayer display] + 555 (AppKit + 1152888) [0x7fff22cff778] 1-7 7 -[_NSBackingLayer display] + 475 (AppKit + 1763233) [0x7fff22d947a1] 1-7 7 -[CALayer display] + 183 (QuartzCore + 154890) [0x7fff26bb5d0a] 1-7 7 ??? (libqcocoa.dylib + 160590) [0x10ed8834e] 1-7 7 ??? (libqcocoa.dylib + 126332) [0x10ed7fd7c] 1-7 7 void QWindowSystemInterface::handleExposeEvent<QWindowSystemInterface::SynchronousDelivery>(QWindow*, QRegion const&) + 178 (QtGui + 118978) [0x107fc00c2] 1-7 7 bool QWindowSystemInterfacePrivate::handleWindowSystemEvent<QWindowSystemInterface::SynchronousDelivery>(QWindowSystemInterfacePrivate::WindowSystemEvent*) + 115 (QtGui + 90339) [0x107fb90e3] 1-7 7 QGuiApplicationPrivate::processExposeEvent(QWindowSystemInterfacePrivate::ExposeEvent*) + 309 (QtGui + 229653) [0x107fdb115] 1-7 7 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 212 (QtCore + 2007844) [0x108a88324] 1-7 7 QApplication::notify(QObject*, QEvent*) + 594 (QtWidgets + 72322) [0x107a0ea82] 1-7 7 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 269 (QtWidgets + 67197) [0x107a0d67d] 1-7 7 ??? (QtWidgets + 436548) [0x107a67944] 1-7 7 ??? (QtWidgets + 447940) [0x107a6a5c4] 1-7 7 ??? (QtWidgets + 117410) [0x107a19aa2] 1-7 7 ??? (QtWidgets + 100334) [0x107a157ee] 1-7 7 QBackingStore::flush(QRegion const&, QWindow*, QPoint const&) + 1207 (QtGui + 1838887) [0x108163f27] 1-7 1 ??? (libqcocoa.dylib + 83880) [0x10ed757a8] 1 1 QMacAutoReleasePool::~QMacAutoReleasePool() + 40 (QtCore + 2933224) [0x108b6a1e8] 1 1 -[NSAutoreleasePool drain] + 129 (Foundation + 212481) [0x7fff21169e01] 1 1 _CFAutoreleasePoolPop + 22 (CoreFoundation + 270816) [0x7fff203ce1e0] 1 1 objc_autoreleasePoolPop + 161 (libobjc.A.dylib + 33598) [0x7fff201b433e] 1 1 AutoreleasePoolPage::releaseUntil(objc_object**) + 167 (libobjc.A.dylib + 152477) [0x7fff201d139d] 1 1 -[NSInvocation dealloc] + 124 (CoreFoundation + 411151) [0x7fff203f060f] 1 1 -[__NSArrayM dealloc] + 279 (CoreFoundation + 140948) [0x7fff203ae694] 1 1 __RELEASE_OBJECTS_IN_THE_ARRAY__ + 118 (CoreFoundation + 141137) [0x7fff203ae751] 1 1 _CFRelease + 244 (CoreFoundation + 1359090) [0x7fff204d7cf2] 1 1 __CFDataDeallocate + 91 (CoreFoundation + 141627) [0x7fff203ae93b] 1 1 free_tiny + 442 (libsystem_malloc.dylib + 25081) [0x7fff201401f9] 1 1 tiny_free_no_lock + 1116 (libsystem_malloc.dylib + 26538) [0x7fff201407aa] 1 1 tiny_free_list_add_ptr + 404 (libsystem_malloc.dylib + 28238) [0x7fff20140e4e] 1 *1 ??? (kernel + 671792) [0xffffff80002b4030] (runnable) 1 1 ??? (libqcocoa.dylib + 83789) [0x10ed7574d] 2 1 ??? (libqcocoa.dylib + 84857) [0x10ed75b79] 2 1 -[NSObject(NSObject) methodSignatureForSelector:] + 30 (CoreFoundation + 603636) [0x7fff2041f5f4] 2 1 __methodDescriptionForSelector + 128 (CoreFoundation + 496918) [0x7fff20405516] 2 1 protocol_getMethodDescription + 52 (libobjc.A.dylib + 51146) [0x7fff201b87ca] (running) 2 1 ??? (libqcocoa.dylib + 83880) [0x10ed757a8] 3 1 QMacAutoReleasePool::~QMacAutoReleasePool() + 40 (QtCore + 2933224) [0x108b6a1e8] 3 1 -[NSAutoreleasePool drain] + 129 (Foundation + 212481) [0x7fff21169e01] 3 1 _CFAutoreleasePoolPop + 22 (CoreFoundation + 270816) [0x7fff203ce1e0] 3 1 objc_autoreleasePoolPop + 161 (libobjc.A.dylib + 33598) [0x7fff201b433e] 3 1 AutoreleasePoolPage::releaseUntil(objc_object**) + 167 (libobjc.A.dylib + 152477) [0x7fff201d139d] 3 1 -[NSImageArrayRepProvider dealloc] + 22 (AppKit + 10344965) [0x7fff235c3a05] 3 1 -[__NSSingleObjectArrayI dealloc] + 57 (CoreFoundation + 288952) [0x7fff203d28b8] 3 1 -[NSCGImageSnapshotRep dealloc] + 28 (AppKit + 1837167) [0x7fff22da686f] 3 1 _CFRelease + 244 (CoreFoundation + 1359090) [0x7fff204d7cf2] 3 1 image_finalize + 50 (CoreGraphics + 466122) [0x7fff24f4ecca] 3 1 free + 0 (libsystem_malloc.dylib + 8380) [0x7fff2013c0bc] (running) 3 1 ??? (libqcocoa.dylib + 82019) [0x10ed75063] 4 1 -[NSView lockFocusIfCanDraw] + 192 (AppKit + 3148046) [0x7fff22ee690e] 4 1 CGContextCreateWithDelegateAndInfo + 162 (CoreGraphics + 123234) [0x7fff24efb162] 4 1 CGGStackCreateWithGState + 20 (CoreGraphics + 124453) [0x7fff24efb625] 4 1 _malloc_zone_malloc + 118 (libsystem_malloc.dylib + 114174) [0x7fff20155dfe] 4 1 szone_malloc_should_clear + 66 (libsystem_malloc.dylib + 10131) [0x7fff2013c793] 4 1 tiny_malloc_should_clear + 971 (libsystem_malloc.dylib + 15192) [0x7fff2013db58] (running) 4 1 ??? (libqcocoa.dylib + 82362) [0x10ed751ba] 5 1 _CFRelease + 244 (CoreFoundation + 1359090) [0x7fff204d7cf2] 5 1 image_finalize + 50 (CoreGraphics + 466122) [0x7fff24f4ecca] 5 1 CGNotificationCenterPostNotification + 67 (CoreGraphics + 466637) [0x7fff24f4eecd] 5 1 pthread_mutex_lock + 52 (libsystem_pthread.dylib + 7627) [0x7fff20310dcb] (running) 5 1 ??? (libqcocoa.dylib + 82417) [0x10ed751f1] 6 1 -[NSImage initWithCGImage:size:] + 312 (AppKit + 1592070) [0x7fff22d6ab06] 6 1 -[NSCGImageSnapshotRep initWithCGImage:drawingRect:applicableForRect:context:hints:] + 314 (AppKit + 1592437) [0x7fff22d6ac75] 6 1 -[NSSnapshotContextSignature initWithDrawingRect:applicableForRect:context:hints:] + 461 (AppKit + 1592983) [0x7fff22d6ae97] 6 1 +[NSAppearance currentAppearance] + 14 (AppKit + 179856) [0x7fff22c11e90] 6 1 __NSAppKitGetThreadSpecificData + 89 (AppKit + 73111) [0x7fff22bf7d97] (running) 6 1 ??? (libqcocoa.dylib + 83880) [0x10ed757a8] 7 1 QMacAutoReleasePool::~QMacAutoReleasePool() + 40 (QtCore + 2933224) [0x108b6a1e8] 7 1 -[NSAutoreleasePool drain] + 129 (Foundation + 212481) [0x7fff21169e01] 7 1 _CFAutoreleasePoolPop + 22 (CoreFoundation + 270816) [0x7fff203ce1e0] 7 1 objc_autoreleasePoolPop + 161 (libobjc.A.dylib + 33598) [0x7fff201b433e] 7 1 AutoreleasePoolPage::releaseUntil(objc_object**) + 167 (libobjc.A.dylib + 152477) [0x7fff201d139d] 7 1 -[NSImageArrayRepProvider dealloc] + 22 (AppKit + 10344965) [0x7fff235c3a05] 7 1 -[__NSSingleObjectArrayI dealloc] + 87 (CoreFoundation + 288982) [0x7fff203d28d6] 7 1 free_tiny + 442 (libsystem_malloc.dylib + 25081) [0x7fff201401f9] 7 |
Title: Re: Unipro UGENE v. 36 is not working on macOS Big Sur Post by Dmitrii Sukhomlinov on Nov 16th, 2020 at 11:00am
Hello
The problem on the newest macOS version is reproducible, we know about it, but, as far as Big Sur was released just several days ago we didn't have time to figure the problem out. Probably, the problem will be fixed in the closest version, which will be released up at the end of the year. |
Title: Re: Unipro UGENE v. 36 is not working on macOS Big Sur Post by viet on Nov 16th, 2020 at 3:36pm
Thank you very much
Dmitrii Sukhomlinov wrote on Nov 16th, 2020 at 11:00am:
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